What can I use Marsview Notes for?

Marsview automatically transcribes video, audio and textual markings in a pre-recorded meeting. Types of meetings can be project reviews, weekly staff, HR interviews, virtual learning, customer support calls, sales conversations, and so on. Marsview integrates with Zoom to capture meeting notes, summaries, keywords, transcripts, action items, and interactive meeting highlights that can be easily shared across teams.

Is my data safe?

Yes, we are committed to keeping your data private and secure. We do not sell or share your data with anybody (except as necessary to respond to lawful requests, etc). We do not store meeting recordings after they are processed by us for metadata. We sync your metadata over an encrypted connection, and store it in our secure data center that has both physical and electronic security. For more information, view our Terms of Use and Privacy Policy.

How can I delete my Marsview Notes account?

In the side navigation goto Account Settings > General > Delete Account

What is Marsview pricing?

Click here for Pricing Details.

What is the payment metho d?

We accept all major credit cards and company-issued Purchase Orders.

How long does transcription normally take?

While the transcription time varies by the length of the recording and the visual elements like a presentation used in the meeting, for recorded meetings, the transcription time is normally the same time as the duration of the video.

What should I do if the processing does not complete?

If the transcription has been processing for an unexpectedly long time, please contact support so we can look into the problem and possibly reprocess the transcription. Be sure to include the date/time, title and duration of each affected conversation.

What should I do if the File Import fails for large video files?

You may break the video into multiple files of size < 500 MB and upload them.

Does Marsview integrate with Microsoft Teams, Cisco WebEx, Google Meet, and other video conferencing solutions?

At this point, Marsview does not support any direct integration other than Zoom. Although, for other conferencing solutions, you may use the recording file to transcribe and generate meeting notes or use the "Record Audio" feature during the meeting.

How does Marsview work with my Zoom recordings?

You can use Marsview with all Zoom plans:

How do I cancel my Premium subscription?

To cancel subscribtion goto Account Settings > Plans > Cancel Plan

Canceling a subscription will only cancel the automatic renewal after the current cycle. If you have paid for a month or year of Marsview Premium, you will still retain the benefits for that month or year until the subscription runs out.

Which web browsers are supported?

The Marsview application currently works best using Google Chrome, Safari, and Fireforx browsers.

I cannot log in. How do I reset my password?

Please follow these steps to recover access to your Marsview account:

  1. Go to the Marsview.ai website

  2. Click Log In to go to the login screen

  3. Click the "Forgot Password?" link and follow the instructions to reset your password.

  4. Enter a new password and attempt logging into the website again.

Does Marsview have a mobile App?

Marsview App for iOS and Android is coming soon. Although you can continue using our web-based application on your mobile. It is mobile-friendly!

Can Marsview.ai employees or system administrators access customer meetings data?

No. Our cloud system restricts admins from accessing customer meetings or metadata.